Solar System
Not Reporting?

The most common cause is a lost internet or Wi-Fi connection between your monitoring gateway and router. Your panels are almost certainly still producing power — you've just lost visibility into the data. The fix depends on your inverter brand: Enphase systems use an IQ Gateway, SolarEdge systems use a central wall-mounted inverter.

Yes, very common. The monitoring system and the power production system are completely separate. A reporting failure means the gateway lost its cloud connection — your panels continue producing electricity normally. Verify by checking your utility meter or any in-home energy monitor.

Find the device mounted near your electrical panel. A small white or gray box labeled "Enphase IQ Gateway" or "Envoy" means Enphase. A larger inverter box labeled "SolarEdge" means SolarEdge. Enphase systems have individual microinverters under each roof panel. SolarEdge systems have small optimizer boxes on each panel but one central inverter on the wall.

Call a professional if you see: a red LED indicating a ground fault or arc fault; a breaker that trips again after being reset once; a sudden production drop that doesn't improve after restarting equipment; or any physical damage to panels, wiring, or the inverter. SolarAbility can usually diagnose remotely before scheduling a visit — call (312) 312-5337.

Yes. We service Enphase and SolarEdge systems across all of Illinois regardless of who installed them. We can often diagnose remotely through the Enphase Installer Portal or SolarEdge monitoring platform before scheduling a site visit, saving you time and money.